Privacy Policy

1. Introduction

CleanFit ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and your rights regarding your personal data when you use our website, app, or services.

By using CleanFit, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following categories of personal data:

• Identity Data: Full name, username, date of birth.
• Contact Data: Email address, phone number, delivery address.
• Order Data: Purchase history, dietary preferences, meal choices.
• Payment Data: Billing address and payment method details (processed securely via third-party providers — we do not store full card numbers).
• Technical Data: IP address, browser type, device identifiers, cookies, and usage data.
• Health & Nutrition Data: Optional fitness goals, dietary restrictions, and calorie targets you provide to personalise your experience.

3. How We Use Your Information

We use your personal data to:

• Process and deliver your orders.
• Manage your account and provide customer support.
• Personalise your nutrition recommendations using AI insights.
• Send order confirmations, delivery updates, and receipts.
• Send promotional emails and offers (only with your consent; you may opt out at any time).
• Improve our menu, app, and overall service quality.
• Comply with legal obligations.

4. Legal Basis for Processing

We process your data on the following legal grounds:

• Contract: Processing necessary to fulfil your order.
• Legitimate Interests: Improving our services, fraud prevention, analytics.
• Consent: Marketing emails, optional health data, cookies.
• Legal Obligation: Tax records and fraud reporting.

5. Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties only as necessary:

• Delivery Partners: Name, phone, and address to fulfil delivery.
• Payment Processors: Secure payment handling (e.g., VNPay, MoMo).
• Analytics Providers: Aggregated, anonymised usage data.
• Legal Authorities: When required by law or court order.

6. Data Retention

We retain your personal data for as long as your account is active or as required to provide services. Order history is kept for 3 years for accounting and legal purposes. You may request deletion of your account and data at any time (subject to legal retention requirements).

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we process your data in certain circumstances.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
• Withdraw Consent: Withdraw consent for marketing or optional data at any time.

To exercise any of these rights, email us at privacy@cleanfit.vn. We will respond within 30 days.

8. Data Security

We implement industry-standard security measures including TLS encryption, secure servers, access controls, and regular security audits. While we do our best to protect your data, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our website. Your continued use of our Services after changes take effect constitutes acceptance of the revised policy.

11. Contact & DPO

For privacy-related questions or to exercise your rights, contact our Data Protection Officer at privacy@cleanfit.vn or write to us at 123 Nguyen Hue Street, District 1, Ho Chi Minh City, Vietnam.